General terms and conditions of travel and business

Position 29 June 2026

The following General Terms and Conditions of Travel and Business shall apply to
Package travel agreements between Masry Tours and the traveller. They supplement
the statutory provisions of §§ 651a et seq. of the German Civil Code
as well as the information duties under Article 250 EGBGB.

1. Scope and Contractual Basis

1.1 These General Terms and Conditions of Travel and Business
apply, insofar as they were validly incorporated into the contract, to all
Masry Tours offers package holidays as a tour operator.

1.2 The basis of the contract is the respective
Travel description, the individual travel offer, the booking confirmation,
the pre-contractual information, the legally required
Form and these General Terms and Conditions of Travel and Business.

1.3 Individual agreements, which explicitly between
received by the traveller and Masry Tours, shall take precedence over these
General Terms and Conditions of Travel and Business.

1.4 So far as Masry Tours expressly only individual
services or services of other providers, Masry mediates
Tours is not a contracting party for the service arranged. The
The traveller is made clearly aware of the agency’s role as an intermediary before booking
announced.

2. Conclusion of the package holiday contract

2.1 By making a booking, the traveller provides Masry Tours with the
Concluding a package holiday contract is binding. The booking can
in particular via the website, by email, by telephone, in writing or
via a messaging service.

2.2 The contract comes into effect upon acceptance by Masry Tours
concluded. The traveller shall receive, upon or immediately after the conclusion of the contract,
a booking confirmation on a durable medium, usually
by email.

2.3 If the booking confirmation differs significantly from the
Once a booking enquiry has been submitted, it is deemed to be a new offer from Masry Tours. A contract
In this case, it only comes into effect once the traveller has accepted this new offer
expressly accepts or makes the required payment in response to this offer
provides.

2.4 If a person makes a booking for other travellers
if it does so, it shall only be liable for their contractual obligations if it
has expressly and separately undertaken this obligation.

2.5 The traveller is obliged to comply with the provisions set out in the
The name, travel dates and other details listed on the booking confirmation
to check immediately and report any obvious errors to Masry Tours without delay
to inform.

3. Special requests and individual agreements

3.1 Special traveller requests, for example
with regard to accommodation, catering, room location, transport or
Activities are only binding if they are expressly agreed upon by Masry Tours.
confirmed in textual form.

3.2 Employees of local service providers,
Tour guides or other third parties are not authorised to
Travel contract to change independently or binding commitments on behalf of
Masry Tours to undertake, unless they are expressly authorised to do so
were.

4. Payment Terms and Insolvency Protection

4.1 Payments towards the travel price are only due,
after the package travel contract has been concluded and the traveller
the legally required information about the
Insolvency protection or the security certificate available
were asked.

4.2 The amount and due date of the deposit are set out in the
respective travel offer and the booking confirmation. An increased
A deposit may be required, particularly for individually designed trips,
Special trips or trips with early payments to hotels,
Ships, airlines or other service providers agreed
will be. These will be communicated transparently to the traveller before the conclusion of the contract.

4.3 The remaining travel price is to be paid by the
booking confirmation, due on the specified date, usually no later than
30 days before departure. For last-minute bookings, the full
The travel price is due immediately after the contract is concluded.

4.4 Is the traveller making a due payment despite
Mahnung und angemessener Zahlungsfrist nicht, kann Masry Tours nach Ablauf
withdraw from the contract within the deadline and compensation accordingly
agreed cancellation and termination conditions.

4.5 Actual direct debit, bank or
transaction costs can be charged to the traveller to the extent that they are by
caused to him and Masry Tours is not to represent them.

5. Travel services and service changes

5.1 Scope and nature of the owed
Travel services arise from the travel description, the individual
Travel offer, the booking confirmation and the expressly agreed
Additional benefits.

5.2 Masry Tours can make minor
make changes to individual travel services, if necessary,
reasonable for the traveller and not brought about in bad faith
and the overall character of the booked trip is not affected.

5.3 The traveller becomes aware of a change,
comprehensible and promptly on a durable data carrier
informed.

5.4 In a significant change of essential
Statutory provisions apply to travel services. Masry Tours can the
travellers in particular a corresponding contract amendment or a
Offer an alternative trip. The traveller can accept the offer or within
withdraw from the contract free of charge within the stated reasonable period.

6. Changes to the holiday price

6.1 Masry Tours reserves the right after conclusion of contract
the following increase in the travel price exclusively within the statutory
permissible scope when

• the cost of transporting people due to higher fuel or energy costs,
• Taxes, duties, or charges for agreed travel services or
• exchange rates relevant for the trip

after contract conclusion.

6.2 a price increase becomes clear to the traveller,
understandable and communicated on a durable medium. The
The notification contains the reason and a comprehensible calculation of the
Increase. A price increase is only effective if it is at least 20 days
informed before the start of the journey.

6.3 Do the costs mentioned in point 6.1 decrease
after conclusion of the contract and before commencement of the journey, the traveller can
demand a corresponding reduction in the travel price. Masry Tours may
actual administrative costs incurred from the reimbursement amount
deduct and will provide these upon request.

6.4 Does a proposed price increase exceed eight percent
of the agreed travel price, Masry Tours cannot unilaterally
proceed. The traveller can accept the offer or within the
withdraw from the contract free of charge within a communicated reasonable period.

7. Withdrawal and Cancellation by the Traveller

7.1 The traveller can at any time before the start of the journey
Holiday package contract withdrawal. The notice of withdrawal should be from
grounds for evidence in text form, for example by e-mail.
The determining factor is the time at which the declaration is received by Masry Tours
arrives.

7.2 If the traveller withdraws before the start of the journey, they lose
Masry Tours retains the right to the travel price, but may demand a reasonable
Claim for compensation under Section 651h of the German Civil Code (BGB).

7.3 disclosed prior to the conclusion of the contract and in the
The booking includes compensation and cancellation rates in the
separate

Cancellation, booking amendment, and refund policy

regulated. For special trips, events, cruises or trips with
Exceptional advance payments may have separate cancellation rates
unless this has been agreed upon with the traveller before the conclusion of the contract
was informed.

7.4 The traveller is permitted to prove that
Masry Tours no damage or significantly less damage than the
compensation was incurred.

7.5 Masry Tours can, instead of an agreed
Cancellation fee, the actual reasonable compensation incurred
calculate. This will include saved expenses as well as any other
Use of the travel services taken into account. The calculation will be provided to the
Explained to travellers upon request.

7.6 No compensation will be claimed if
Destination or unavoidable in its immediate vicinity,
exceptional circumstances arise that make it impossible to carry out
Package holiday or the carriage of passengers to the destination
significantly impair.

8. Contract transfer and rebooking

8.1 The traveller may, within a reasonable period
before departure on a permanent storage medium explain that at its
Third party in the rights and obligations from the
Package travel contract enters into force. A declaration, Masry Tours at the latest
anytime within seven days of the start of the journey is considered on time in all cases.

8.2 Masry Tours can entry of the third
object if they do not meet the contractual travel requirements
fulfilled or statutory regulations or official
Arrangements are opposed.

8.3 The original traveller and the incoming third party
jointly and severally liable for the cost of the trip as well as for the
Reasonable additional costs actually incurred as a result of the transfer of the contract.
Masry Tours will provide evidence of the additional costs upon request.

8.4 A general claim for amendment of the
Travel dates, destination, accommodation, or other essential
There are no contractual components. Rebookings are possible by agreement
and reimbursed for the actual additional costs incurred
become.

9. Withdrawal by Masry Tours

9.1 Masry Tours can withdraw from the contract before the start of the trip
withdraw when the travel description or booking confirmation
the explicitly stated minimum number of participants is not reached.

The notice of cancellation must be received by the traveller no later than:

• 20 days before the start of the trip for a trip duration of more than six days,
• seven days before the start of the trip for a trip duration of at least two and no more than six days,
• 48 hours before the start of the trip, if the trip lasts less than two days.

9.2 Masry Tours may also withdraw from the contract before the start of the trip
withdraw if Masry Tours, due to unavoidable,
prevented from fulfilling the contract by extraordinary circumstances
and the traveller is notified of the cancellation without delay.

9.3 In the event of withdrawal by Masry Tours, the following will be lost:
Masry Tours is entitled to the agreed tour price. Already
Payments made will be processed immediately, or at the latest within
Refunded 14 days after cancellation.

10. No general right of withdrawal for distance bookings

A statutory right of withdrawal may exceptionally exist if a
package travel contract was concluded outside of business premises and
the oral contract negotiations not on a prior order
or at the invitation of the consumer.

11. Pass, Visa, Entry and Health Regulations

11.1 Masry Tours informs the traveller in advance of
Conclusion of contract regarding the general passport and visa requirements of
Country of destination, including approximate deadlines for obtaining
required visa as well as essential health regulations
Formalities.

11.2 The traveller is responsible for ensuring that they and
the people registered by him the ones necessary for the journey
Possess travel documents and all applicable individual entry,
Comply with stay, customs, visa and health regulations.

11.3 Special personal circumstances, particularly a
other nationality, dual nationality, missing
Right of residence, health restrictions, or taking
minors, Masry Tours must be informed in good time, subject to
relevant for travel arrangements.

11.4 Disadvantages and costs that arise from missing or
insufficient travel documents, the traveller is responsible, provided that
Masry Tours the cause not through culpable false or
A non-information set has been set.

12. Notification of Defects and Rectification

12.1 The traveller is obliged to have a during the
any deficiency arising during the trip to Masry Tours immediately, the specified
Tour guide or the contact point named in the travel documents
to inform.

12.2 The traveller should give Masry Tours a reasonable deadline
to remedy. A deadline is not required if immediate
Remedy is required or Masry Tours refuses to provide a remedy.

12.3 If the traveller culpably fails to report the defect,
Can this limit its claims to the extent that Masry Tours because of the
could not remedy the missing display.

12.4 The traveller is obliged, within the scope of
reasonable contribution to rectifying a fault and a possible
To keep damage to a minimum.

13. Traveler's Rights in Case of Travel Defects

If the package holiday is defective, the traveller is entitled to
legal requirements, in particular the following rights:

• Demand for remedy,
• Self-help and reimbursement of necessary expenses,
• Provision of adequate replacement services,
• Reduction of the travel price,
• Termination of the contract due to significant impairment,
• Damages and reimbursement of wasted expenditure.

A termination due to a significant travel defect is fundamentally only
permissible, after Masry Tours has been given a reasonable period to remedy
hat und diese erfolglos abgelaufen ist. Dies gilt nicht, wenn eine
Setting a deadline is legally unnecessary.

14. Liability

14.1 Masry Tours is liable for the proper provision of
the contractually agreed travel services according to the legal
Provisions of Package Travel Law.

14.2 Liability for damage that is not personal injury
and which were not caused through fault, will be multiplied by three
Travel price limited.

14.3 Disclaimers or limitations of liability
due to international agreements or based on such agreements
based on statutory provisions in favour of a service provider
to the extent legally permissible also in favour of Masry Tours.

14.4 liability for damages arising from the breach of
life, body or health, as well as for intentional or grossly
Damage caused through negligence remains unlimited.

14.5 For explicitly designated as external services
and solely brokered services, Masry Tours is not liable as
Tour operator. Liability arising from the agency agreement or from
remains unaffected by its own breaches of duty.

14.6 Compensation or reimbursement payments that the
Passengers due to the same event on account of passenger or
passenger rights or directly from a service provider
is received, shall be applied to claims against to the extent provided by law
Masry Tours credited.

15. Unavoidable, exceptional circumstances and assistance

15.1 Unavoidable, exceptional circumstances are
events outside the control of the party on whom it relies and
the consequences of which could not have been avoided even if all
reasonable precautions had been taken.

This can include, for example, considerable
Security issues, natural disasters, severe epidemics,
official travel restrictions or similar events.

15.2 Does the traveller during the trip get into
If difficulties arise, Masry Tours will immediately provide appropriate assistance,
specifically through information on health services, authorities, or
consular assistance as well as by assistance in the production
of telecommunications links and the search for alternatives
Travel options.

15.3 Did the traveller cause the difficulties deliberately
or negligently self-inflicted, Masry Tours can compensate for the actual
demand reasonable compensation for expenses incurred.

16. Statute of limitations and data protection

16.1 Traveller's claims for travel defects according to
§ 651i paragraph 3 of the German Civil Code (BGB) generally become time-barred after two years.
The limitation period begins on the day the package holiday was transferred to the consumer
should end.

16.2 The respective provisions apply to other claims
statutory limitation periods.

16.3 Personal data will only be processed in accordance with
in accordance with the applicable data protection regulations. Further
information contains the
Privacy Policy
from Masry Tours.

17. Consumer Dispute Resolution

Masry Tours is neither obliged nor prepared to participate in a
Dispute resolution proceedings before a consumer arbitration body
to participate.

18. Applicable Law, Jurisdiction and Final Provisions

18.1 German law shall apply to the contractual relationship
Application. For consumers, this choice of law only applies to the extent that it
compelling protective provisions of the state in which the consumer has their
has ordinary residence, shall not be deprived.

18.2 Exclusive jurisdiction in Berlin will
only agreed, insofar as such a jurisdiction clause is legally
is permissible, especially for merchants, legal entities of
of public law or special public-law funds.

18.3 Should any provision of these General Terms and Conditions of Travel
Terms and Conditions are void in whole or in part, or become void,
the effectiveness of the contract and the remaining provisions shall remain
untouched. The statutory provisions shall take the place of the ineffective provision
Regulations.